Mayfair · Heating & hot water
Boiler faults, cold radiators or no hot water? Start with the right repair.
Get the fault understood, the next step explained and the repair underway.
Across London · Homes, landlords & managed properties · Your area: New Malden
24/7 emergency heating help across London
For safely accessible, straightforward faults. Parts, materials and further work quoted separately. If a fix needs more work, the agreed visit charge covers call-out and assessment.
Call for your visit price and arrival estimate. Sending a form does not book a visit.
Boiler repairs, no heating or hot water, radiators, cylinders and controls in Kingston upon Thames. We cover Kingston upon Thames and the wider Kingston upon Thames area. Tell us what has stopped working and we’ll arrange the right specialist.
Your visit, explained
Call-out, assessment and labour to fix a small, straightforward issue on the first visit.
For safely accessible faults that can be resolved on the first visit. Parts, materials and further work are quoted separately for your approval.
For urgent London plumbing and heating repairs, we aim to arrive within 1 hour, subject to availability, postcode, the specialist required and travel conditions. Call for your estimated arrival time.
Check availability: 020 4571 4235If a first-visit fix isn’t possible, the agreed visit charge still covers the call-out and assessment. We explain the fault and quote any parts, further investigation or larger repair for your approval.
We’ll give you the full visit price when you book. There is no additional call-out fee on top of that price.
Any workmanship guarantee is set out in your written quotation: the work covered, duration, exclusions and how to report a problem. Product warranties follow the manufacturer’s terms. A repair does not automatically guarantee the whole existing system. Your statutory consumer rights are unaffected.
Gas work must be carried out by an appropriately qualified Gas Safe registered engineer. Electrical and unvented hot-water work need the relevant competence and certification where required. Mayfair matches the work to the appropriate specialist.
Read the service booking information · How to check Gas Safe registration
The situation matters more than the name of the fault. Use the safety guidance above if anyone may be at risk.
Start with what you can see
You do not need to know the technical name. Choose the description that fits, then see the repair options and what to include in your enquiry.
That symptom needs a hot-water fault investigation, even if the radiators still work. Tell us whether you have a combi boiler, a cylinder or a communal supply, and whether every tap is affected. If only the shower has the fault, mention that before booking.
Repeated pressure loss needs investigation; topping up does not explain why it keeps happening. Share the cold pressure reading, how quickly it drops and any visible leaks or fault code. Use only your appliance’s own user instructions for routine checks; do not remove the casing.
Choose repair when the boiler stops working or a fault keeps returning. Servicing is planned maintenance and does not automatically include fixing an existing breakdown. Tell us about both needs so they can be scoped together.
Choose the closest problem
Start with the symptom, or choose a planned service. See what we check, repair options and what to tell us.
Find the cause
We arrange an engineer to investigate the fault and explain the repair options. Your quote sets out labour, parts, VAT and any return visit.
A fault code or photo helps us prepare. Hidden leaks, replacement equipment and making good may need a separate investigation or quote.
The right professional
Gas boilers, electric heaters, unvented cylinders and communal plant need different expertise. Tell us what is installed so we can arrange the right specialist and access.
You can check a gas engineer’s registration and appliance work categories before the visit.
HSE guidance on checking an engineerAll of London covered
We cover all 32 London boroughs and the City of London. Call with your postcode for the next available visit, or send a quote request with the fault and access details. Arrival time depends on the job, available specialist and travel conditions.
For Kingston or Surbiton enquiries, say whether the issue is with the boiler, stored hot water or room controls. Give the full postcode even if your postal address says Surrey; Kingston upon Thames is within our London service coverage.
For Kingston or Surbiton work, identify outside connections and any separate equipment serving the home. An address using Surrey in its postal wording still needs a full postcode to identify the actual London property.
Include the equipment location, any separate controls and a safe existing access route. The system serving an extension or outbuilding may differ from the main house. Pipe routes and weather-related damage need assessment rather than assumptions from the symptom.
Photograph the visible appliance label and the space around it without removing covers. Tell us about fixed shelving or boxed pipework. Service access, replacement parts and any joinery changes need to be planned together.
Example work, explained
Need similar work at your New Malden property? Tell us the symptoms and access arrangements.
Give the full postcode, equipment location and access route. Mention locks, panels or fitted furniture between the entrance and the work.
Describe the installed access and appliance when booking. The engineer must be able to reach and work on it safely; special access work is not automatically part of a routine service.
Only if that work is explicitly included. The engineer needs suitable access; removing or changing joinery and redecorating may require separate work.
Local service guides and related borough coverage. Named centres are drawn from the London Plan town-centre network, with council references for additional places. A centre, neighbourhood and postcode district can have different boundaries.
Use a borough, local area or the first part of a postcode. Choose a result for service details and a quote.
August 2026 ONS postcode data identifies boroughs sharing an outward district. Named centres use London Plan references; neighbourhood postcode examples use local address sources. Neither defines an exact neighbourhood boundary. Even a full postcode entered here is matched only by its first part.
Where a dedicated local service guide is available, we link to it. Other places lead to the relevant borough guide with your selected area carried into the enquiry. Your full repair address is needed when arranging attendance.
Kingston upon Thames: KT1, KT18, KT19, KT2, KT22, KT3, KT4, KT5, KT6, KT9, SW15, SW20, TW10.
These are borough-wide postcode associations. A district can cross boroughs and include other neighbourhoods or addresses outside London. Even a full postcode shown in the finder gives district suggestions, not an address check. Give the street address and full postcode when booking.
Borough postcode reference: ONS Postcode Directory, August 2026. Active small-user postcodes allocated by ONS to London authorities; this is a browsing guide, not an appointment or address-validation service.
Contains OS data © Crown copyright and database right 2026. Contains Royal Mail data © Royal Mail copyright and database right 2026. Source: Office for National Statistics licensed under the Open Government Licence v.3.0.
London postal addresses can include names such as Surrey, Kent, Essex or Middlesex. Our London coverage follows the property’s location, so please include the full postcode. These service areas are not separate Mayfair offices.
Speak directly to Mayfair
Get a free quote for Heating & hot water repairs in New Malden. Tell us the problem and we’ll contact you about the work and price.
Free quote. No obligation. No account needed.
Requesting a quote is free. If the fault needs an on-site diagnosis, we explain the visit charge before you book. Repairs, call-outs and inspections are chargeable.
For an active emergency, call our 24/7 line on 020 4571 4235. This form does not dispatch an engineer. For immediate danger to people, call 999.
How your repair quote worksExample problem & repair approach
The problem: One room remains cold while the rest of the home heats up.
How we can help: Check valve operation and how water circulates through the radiator, then recommend a valve repair, balancing or further investigation.
From £85 including VAT for call-out, assessment and labour to fix a small, safely accessible fault on the first visit where possible. We’ll give you the full visit price when you book. Parts and further work need a separate quote and your approval. If the repair needs more work, the visit charge still covers call-out and assessment.
Choose a repair if the appliance has stopped working or has a recurring fault. Choose servicing for planned maintenance. If you need both, tell us so we can plan and price them together.
Yes. Explain who reports the fault, who can arrange access and who approves expenditure. For communal heating or hot water, tell us who manages the building system before a private repair is arranged.
No. We’ll contact you with the next step, price and available appointment. Call for urgent repair availability; do not wait for an online reply in a safety emergency.
For leaking taps, toilets, showers and water-supply faults, use the plumbing pages. For a boiler, radiators or stored hot water, explore the heating options.
If the job involves more than one trade, include the complete list in your enquiry so the work can be planned together.