Who this applies to
This policy is for visitors to the Mayfair Property Universe and people who use Property AI. Mayfair Property Services LDN is responsible for the information described here.
Information you choose to provide
When you use Property AI or move a request forward, you may provide details such as your name, contact details, property address, photos, plans, request description, timing and access information. Please do not include bank or card details in Property AI.
Why Mayfair uses it
- To understand your property requirement and provide useful next-step guidance.
- To prepare, coordinate or source an appropriate Mayfair-led route.
- To create and manage a request when you ask us to take it forward.
- To keep the service safe, secure and working properly.
How Property AI works
Your conversation is used to respond to your request. Mayfair may use approved technology providers to operate Property AI and the website. Where a request moves forward, the relevant information may be shared with the Mayfair team and, where appropriate, the specialist or delivery route needed to progress it.
Mayfair does not use Property AI to take payment. A chat response is not legal, financial, surveying, medical or other regulated professional advice.
Where information is kept
Chat history may be stored on the device you are using so that you can revisit your conversation. If you choose to submit a Mayfair request, the request and relevant attachments may be stored in Mayfair's operational systems. Retention periods and the final live supplier list will be confirmed before public launch.
Your choices and rights
You may have rights to ask for access to, correction or deletion of your personal information, and to object to or restrict certain uses. You can also complain to the Information Commissioner's Office if you are concerned about how personal data has been handled.
Start a privacy request through Mayfair →Related information
Read the Cookie policy for information about device storage, and Property AI information for how the service is presented to customers.