Mayfair · Plumbing repairs
There is water under my sink or a leak through the ceiling
Get the fault understood, the next step explained and the repair underway.
Across London · Homes, landlords & managed properties · Your area: East London
For safely accessible, straightforward faults. Parts, materials and further work quoted separately. If a fix needs more work, the agreed visit charge covers call-out and assessment.
Call for your visit price and arrival estimate. Sending a form does not book a visit.
Tell us where water is appearing, when you first noticed it and whether it changes when a fixture is used. Mayfair arranges a plumber to trace the source, repair accessible pipework and explain any further work needed.
Your visit, explained
Call-out, assessment and labour to fix a small, straightforward issue on the first visit.
For safely accessible faults that can be resolved on the first visit. Parts, materials and further work are quoted separately for your approval.
For urgent London plumbing and heating repairs, we aim to arrive within 1 hour, subject to availability, postcode, the specialist required and travel conditions. Call for your estimated arrival time.
Check availability: 020 4571 4235If a first-visit fix isn’t possible, the agreed visit charge still covers the call-out and assessment. We explain the fault and quote any parts, further investigation or larger repair for your approval.
We’ll give you the full visit price when you book. There is no additional call-out fee on top of that price.
Any workmanship guarantee is set out in your written quotation: the work covered, duration, exclusions and how to report a problem. Product warranties follow the manufacturer’s terms. A repair does not automatically guarantee the whole existing system. Your statutory consumer rights are unaffected.
Gas work must be carried out by an appropriately qualified Gas Safe registered engineer. Electrical and unvented hot-water work need the relevant competence and certification where required. Mayfair matches the work to the appropriate specialist.
Read the service booking information · How to check Gas Safe registration
The situation matters more than the name of the fault. Use the safety guidance above if anyone may be at risk.
Start with what you can see
Report where the water appears and whether it happens when the tap runs or the sink empties. Leaks from connections and water backing up through a blocked waste need different checks. Mayfair can arrange the appropriate investigation without asking you to dismantle anything.
Exact scope
The visible water may have travelled from another location. Inspection may need access to nearby rooms, a flat above or shared services before the repair can be defined.
Prepare your enquiry
Tracing the source, exposing pipework, compatible materials and reinstatement can be separate stages. Agree the investigation charge and reporting before attendance.
Direct to Mayfair · No chat required
Tell us what’s happening and where. We’ll help you work out the next step and what it costs.
No account needed. No payment to send an enquiry.
This is not an emergency response service. Do not wait for an online reply if there is an immediate risk to people or property.
How quotes and orders work →Example problem & repair approach
The problem: Water collects around an accessible pipe or waste joint.
How we can help: Trace the source, repair the affected connection and check for visible leaks. Concealed faults may need further investigation.
Find the right repair
Choose the closest problem to see what can be checked, what affects the cost and what to include in your enquiry.
A photo helps describe the damage but rarely proves the source. Investigation may be needed before a repair price can be confirmed. Ceiling repairs and decoration should be separately included if wanted.
An accessible leaking joint and an unknown source need different scopes. Confirm whether the visit covers investigation, specialist tracing, opening-up or just a visible repair, and what report you will receive.
Tell Mayfair if you want making good included. Stopping the leak, drying the area and repairing plaster or decoration are separate stages that need to be scoped and priced.
From £85 including VAT for call-out, assessment and labour to fix a small, safely accessible fault on the first visit where possible. We’ll give you the full visit price when you book. Parts and further work need a separate quote and your approval. If the repair needs more work, the visit charge still covers call-out and assessment.
Send your full postcode and the plumbing problem. We use them to check the appropriate trade and current availability. Postal districts cross borough boundaries, so an area match alone does not confirm attendance.
Yes. Include the reported fault, who can arrange access and who approves the work. Where a tenant, landlord or managing agent needs to authorise attendance or expenditure, agree that before booking.
Call to discuss current availability. This website does not promise same-day attendance, a fixed response time or 24-hour cover. Do not wait for an online reply if there is an immediate risk.
Share the brand, model and finish if known. Mayfair can discuss sourcing compatible parts or a suitable replacement, with cost and any return visit agreed before ordering.
Only if it is included in the written scope. Tell us if you also want plastering, cabinetry repairs or decorating so the complete job can be planned and quoted.
If the job involves more than one trade, include the complete list in your enquiry so the work can be planned together.