Mayfair · Plumbing repairs
My toilet keeps running or will not flush
Get the fault understood, the next step explained and the repair underway.
Across London · Homes, landlords & managed properties · Your area: Kensington
For safely accessible, straightforward faults. Parts, materials and further work quoted separately. If a fix needs more work, the agreed visit charge covers call-out and assessment.
Call for your visit price and arrival estimate. Sending a form does not book a visit.
A toilet that continually runs into the bowl, refills repeatedly or has a faulty flush needs its cistern and controls checked. Describe the symptom and whether the cistern is exposed or concealed.
Your visit, explained
Call-out, assessment and labour to fix a small, straightforward issue on the first visit.
For safely accessible faults that can be resolved on the first visit. Parts, materials and further work are quoted separately for your approval.
For urgent London plumbing and heating repairs, we aim to arrive within 1 hour, subject to availability, postcode, the specialist required and travel conditions. Call for your estimated arrival time.
Check availability: 020 4571 4235If a first-visit fix isn’t possible, the agreed visit charge still covers the call-out and assessment. We explain the fault and quote any parts, further investigation or larger repair for your approval.
We’ll give you the full visit price when you book. There is no additional call-out fee on top of that price.
Any workmanship guarantee is set out in your written quotation: the work covered, duration, exclusions and how to report a problem. Product warranties follow the manufacturer’s terms. A repair does not automatically guarantee the whole existing system. Your statutory consumer rights are unaffected.
Gas work must be carried out by an appropriately qualified Gas Safe registered engineer. Electrical and unvented hot-water work need the relevant competence and certification where required. Mayfair matches the work to the appropriate specialist.
Read the service booking information · How to check Gas Safe registration
The situation matters more than the name of the fault. Use the safety guidance above if anyone may be at risk.
Start with what you can see
Water continuing to flow into the bowl, a cistern that refills repeatedly or a flush button that fails are reasons to request a toilet repair. Tell us whether the cistern is concealed. If the bowl fills up instead of draining, choose toilet unblocking.
Exact scope
The assessment distinguishes filling, flushing and connection problems. Concealed systems can need a particular access method and manufacturer-specific parts, so a similar-looking replacement may not be suitable.
Prepare your enquiry
Access to the cistern and the correct parts affect the price. Any opening-up or making good must be included explicitly if required.
Direct to Mayfair · No chat required
Tell us what’s happening and where. We’ll help you work out the next step and what it costs.
No account needed. No payment to send an enquiry.
This is not an emergency response service. Do not wait for an online reply if there is an immediate risk to people or property.
How quotes and orders work →Example problem & repair approach
The problem: The cistern refills repeatedly or water runs into the bowl.
How we can help: Check the fill and flush mechanisms, replace a compatible faulty component where needed and test the refill and flush.
Find the right repair
Choose the closest problem to see what can be checked, what affects the cost and what to include in your enquiry.
Some systems provide service access through the flush plate or another panel. The fitting and access must be assessed before that can be confirmed; avoid assuming tile removal will or will not be necessary.
Include whether the button or lever moves normally and whether the cistern refills. The filling and flushing mechanisms need different checks, and concealed systems may need manufacturer-specific components.
Water continually entering the bowl can waste water even without a puddle on the floor. Arrange a repair assessment and mention a change in metered usage if you have noticed one.
From £85 including VAT for call-out, assessment and labour to fix a small, safely accessible fault on the first visit where possible. We’ll give you the full visit price when you book. Parts and further work need a separate quote and your approval. If the repair needs more work, the visit charge still covers call-out and assessment.
Send your full postcode and the plumbing problem. We use them to check the appropriate trade and current availability. Postal districts cross borough boundaries, so an area match alone does not confirm attendance.
Yes. Include the reported fault, who can arrange access and who approves the work. Where a tenant, landlord or managing agent needs to authorise attendance or expenditure, agree that before booking.
Call to discuss current availability. This website does not promise same-day attendance, a fixed response time or 24-hour cover. Do not wait for an online reply if there is an immediate risk.
Share the brand, model and finish if known. Mayfair can discuss sourcing compatible parts or a suitable replacement, with cost and any return visit agreed before ordering.
Only if it is included in the written scope. Tell us if you also want plastering, cabinetry repairs or decorating so the complete job can be planned and quoted.
If the job involves more than one trade, include the complete list in your enquiry so the work can be planned together.