For managing agents, letting agents, landlords and block managers
Every repair across your portfolio, from one desk.
Tenants book their own time on WhatsApp. Your landlords get photos and a report on every job. And nothing beyond the agreed visit starts without your approval.
Fully insured
£2m public liability, £10m employers’ liability
Registered company
Mayfair Property Services LDN Ltd, no. 17343298
Every London borough
All 32 boroughs and the City of London
Answered 24/7
One desk, day and night, every day of the year
Reviewed trades
Every trade is checked by the desk before they take a job
What your team stops doing.
Chasing contractors
We find the right trade, book them and follow the job through. Your managers deal with one desk, not a list of numbers.
Chasing tenants for access
Tenants pick their own slot from a WhatsApp link. Keyholders, porters and quiet hours are taken before anyone is sent.
Chasing for updates
Tenant, agent and landlord get a WhatsApp message at each step and can see when the engineer will arrive.
Writing up for the landlord
Every job ends with photos and a written report you can forward to the owner as it is.
How a repair runs when it comes to us.
One leak, from the tenant’s first message to the report on your desk. This is what your tenant, your landlord and your team see.
1
The tenant reports it
Tenant
A message, a call or a photo. We take the fault, the postcode and who can let the engineer in, and the tenant hears back on WhatsApp straight away.
18:125GMMayfair
Business account
Water leaking under the bathroom sink, it’s going through to the flat below. Flat 3, SW3 2JN.18:04
Thanks, we have it. We are finding an engineer near you now. You will get a link to choose a time.18:05
While you wait: turn the water off at the stopcock, and let the flat below know.18:06
2
They choose the time
Tenant
The tenant gets a link and picks a slot that suits them. No ringing round, no missed visits. The booking is confirmed on WhatsApp the moment they choose.
18:125GMAYFAIR
Choose a time
Bathroom sink leak · Flat 3, SW3
Today19:00 – 21:00Tomorrow08:00 – 10:00Tomorrow12:00 – 14:00Booking confirmed
Today, 19:00 – 21:00. We will message you when the engineer sets off.
3
The engineer is on the way
Everyone
A vetted local trade takes the job. Tenant, agent and landlord can all see the arrival time, so nobody is waiting by the door wondering.
18:125GLive
Your engineer is on the way
18 min
Arrives 19:24
DKDaniel, plumber
Vetted Mayfair engineer
4
Done, with the proof
Agent and landlord
Photos, what was fixed and anything still needed, in one report. Further work is priced and waits for your approval before anyone starts.
18:125GJob report · Flat 3, SW3
Leak stopped
Before 
Repair - Basin waste joint remadeDone
- Flat below checked, made safeDone
- Ceiling repair, flat below£340
Ask a questionApprove £340
Mayfair
Business account
Water leaking under the bathroom sink, it’s going through to the flat below. Flat 3, SW3 2JN.18:04
18:05
18:06
What your landlord receives.
A plain report for every job. What was wrong, what was done, the photos to prove it, and anything still outstanding with its price. Forward it as it is.
- Before and after photos from the engineer
- When it was reported, booked and finished
- Follow-on work priced and waiting for approval
MAYFAIR
Job report
Flat 3
London SW3
Bathroom sink leak, stopped
- Reported
- Mon 18:04
- Attended
- Mon 19:24
- Engineer
- Daniel K., plumber
Before
Repair
| Basin waste joint remade, leak stopped | Done |
| Ceiling in flat below checked and made safe | Done |
| Ceiling repair and redecoration, flat below | £340 · awaiting approval |
You stay in control of spend.
The desk works inside the rules you set for each landlord. Nothing is decided for you.
- The visit charge is agreed before anyone is sent.
- You set a spend limit. Anything above it waits for your yes.
- Further work is quoted, with photos, before it starts.
- Tenants raise jobs directly only if you allow it and set a limit.
- Each invoice matches what was approved, job by job.
Start with one property.
1
A 15-minute call
Tell us about your portfolio, how you work now and where repairs get stuck.
2
Send us the basics
Properties, access notes, who approves spend and the limits you want. We set them up on the desk.
3
Route your next repair to us
Start with one block or a handful of lets. The desk takes it from the first message.
4
Review the first month together
We go through every job, what it cost and how long it took, and adjust anything that needs it.
Questions agents ask.
For your approved-contractor list
Mayfair Property Services LDN Ltd. 24/7 London repairs and maintenance. 020 4571 4235. Works orders to sales@mayfairpropertyservicesldn.com.
Commercial terms and servicesAre you taking over the management of the building?
No. You remain the agent and keep the relationship with the landlord and tenant. We handle the repair, the updates, the report and the invoice.
Can tenants report repairs to you directly?
Only if you want them to. You decide whether tenants can raise jobs themselves and the spend limit that applies. Otherwise jobs come from your team.
How is the work priced?
The visit charge is agreed before anyone attends. Further work is quoted with photos and waits for your approval. Invoices match what was approved.
What do our landlords receive?
A report for each job with before and after photos, what was done, and anything still outstanding with its price. You can forward it as it is.
How do we send a works order?
Email sales@mayfairpropertyservicesldn.com or call 020 4571 4235. For anything live, such as a leak or no heating, always call.
Do you cover the whole of London?
Yes. All 32 boroughs and the City of London, 24 hours a day.
Book a 15-minute call.
Tell us about your portfolio and when suits you. We will call you back to arrange it.